Terms of Service
General Terms and Conditions for Surf. Surf is an Internet Service Provider ("ISP") that allows you to access and subscribe to affordable internet services ("Services"). The following terms and conditions governs your access and use of this website ("Site") and the Services offered to you through this site.
Registration and Use. In order to access or use certain service, you may be required to provide information about yourself (such as contact details). You agree to provide true, accurate and complete information when registering for the Service. You agree to use the Services only for purposes that are permitted by: 1. any law or regulation. 2. You agree to not resell these Services for any purpose. 3. For some services, you may be required to use a password. Your password is confidential and you are responsible for maintaining the confidentiality of your password. 4. You agree that you are solely responsible for all activities that occur under this account.
Use of Your Information. Surf may hold and use the information you provided for: 1. Carrying out any activity in connection with legal, governmental or regulatory requirements in respect to legal proceedings. 2.Use of your data for Surf's business purposes such as marketing, quality control, training and operational effectiveness. Your data will not be sold. Your data will not be shared with third parties other than for purposes stated above. By accepting these terms and conditions you consent to the use of your information as provided above.
Additional Terms. This is the official site of Surf. The content of this web site cannot not be reproduced, altered, transferred, distributed, republished, copied or sent in any form, including without limitation the electronic format, without the prior written approval of Surf. Surf reserves the right to modify, vary, amend or withdraw this Service and Terms and Conditions. Such changes will be communicated through the media, this website, the Surf website www.surf.co.ke or any other appropriate avenue. Surf is the trademark of Boelist Investments Limited. This Service is provided by Boelist Investments in partnership with Access Kenya Ltd.
Surfspot Fair Use Policy. Surf's hotspot service offers very affordable, high-speed internet available for purchase where Surfspot hotspots have been installed. Users may use up to the amount of data purchased on Surfspot Data bundles through the Surfspot site or Authorized Agents. Any Surfspot Data bundles purchased or otherwise acquired from sources other than the aforementioned authorized sources may be deemed invalid and Surf maintains no obligation to deliver internet via those unauthorized Data bundles. Surf's bandwidth is contended by all users, in proportion to the quoted bandwidth speed. Bandwidth sharing is designed to deliver the best possible user experience and quality of service to all users in a fair manner.
Acceptance of Terms: In order to access any of the services you will be required to accept these terms and conditions. You will be deemed to have accepted them by: 1. Completing the service registration process. 2. Viewing or using content on this Site that does not require registration. If you do not agree to these terms, you should not use this Site or our Services.
Wifi Hotspot Service ("Surfspot") General. The following terms and conditions apply to the Surfspot, Surf's prepaid wifi internet service ("Surfspot"). By activating Surfspot it is assumed you have read, understood and accepted these terms. Surfspot enables registered users to access internet services by purchasing data bundle plans "Data Bundles" for use on wifi enabled devices (mobile smartphones, tablets, computers) on the Surfspot wifi hotspot network. There will be various data volume bundles for purchase with validity in days, weeks or a month. Conditions of Data Bundle Subscription: 1. Surfspot Data bundles are available for purchase by all registered Surfspot users ("users"). 2. Surfspot Data bundles can only be used while connected to a Surfspot wifi hotspot location on the Surfspot wifi network. 3. Surfspot Data bundles may be used on wifi enabled devices. Surf does not guarantee that all devices that can connect to a wifi network will work on the Surfspot wifi networks. Purchase of Data. Surfspot Data bundles can be purchased using M-Pesa or through Authorized Agents: 1. To purchase a bundle via M-Pesa, the subscriber can go to any Surfspot wifi network location, sign in to their account and choose a bundle plan with Lipa Na M-Pesa Till # 199265.There are no M-Pesa surcharges in addition to the published plan rates. 2. Rates includes all applicable taxes. 3. The plan bundle will be activated and valid for the time period stated on the plan 24 hours, 7 days or 30 days, at the time of purchase. 4.The subscriber can check bundle use at any time. Bundle use is updated every few minutes on the subscriber's account at surfspot.surf.co.ke. 5. The unused portion of a data bundle cannot be reactivated after the time period expires. 6. Bundles are not transferable and cannot be resold, except by authorized agents. 7. This Service is a shared resource therefore the speed may be affected by the number of users at any given time